Cancellation and No-shows: We observe a 24-hour cancellations policy. Clients who cancel their session with less than 24-hours or who do not show for their session will be charged $60 to the card on file at the hourly rate. Insurance will not cover late cancellations or no-shows.

Insurance: Life Recovery Counseling accepts the following insurance:

• Aetna
• Blue Cross/Blue Shield of Alabama
• BlueHPN
• Expanded Psychiatric Services (EPS)
• PEEHIP
• New Directions | Lucet
• TriCare
• Viva Health Commercial
• United Health Care UHC | UBH
• Optum
• United Medical Resources (UMR)

Not all insurance plans are covered and not all insurance plans are the same even if under the same company. Please verify that the therapist is an approved provider for your behavioral health benefits with your health insurance company before your first session. 

***NOTE FOR THOSE WHO HAVE MEDICAID/MEDICARE: Life Recovery Counseling is NOT approved to accept Medicaid or Medicare.

Questions to ask your insurance company before your first session:

• How much is the deductible?
• Has the deductible been met?
• What is the copay or coinsurance?
• How many therapy sessions are allowed under the insurance plan?
• Is telehealth (online) therapy allowed?
• Is a referral required from the primary doctor in order to receive mental health therapy?
• Is the therapist listed as an approved provider under the insurance plan?
• If the plan doesn't cover this therapist, can a superbill be submitted to the insurance company so that the insurance company will directly reimburse the member for services received?

NOTE: a superbill can be provided to you upon your request so you can submit it to your insurance company for reimbursement. There is no guarantee of reimbursement for services rendered.

Life Recovery Counseling will only file claims to your primary insurance plan, even if you have a secondary insurance plan.

Payment is due at the time of the session. Life Recovery Counseling accepts cash, checks, major credit cards, or flex spending cards.